Terms of Use
Last updated: 22 October 2026
1. Scope and acceptance
These terms apply when you visit an ECOMCARE website, use its quote tools or browser extension, or send us an enquiry through these channels. By using them, you agree to these terms. A separate written service agreement or confirmed quotation may set additional terms for a specific service.
2. Website information and quotations
Website content and calculator results are general information and preliminary estimates. They may rely on details you enter, route availability, provider rates, customs requirements, and other information that can change. Check all details before relying on them. A calculator result or enquiry is not an offer or a confirmed booking. A service, price, timing, or route becomes binding only when the relevant contracting entity confirms it in writing, subject to the applicable service terms.
3. Services and service partners
The contracting entity, service scope, price, responsibilities, and applicable terms for a particular order are identified in its quotation or service agreement. Sourcing, inspection, preparation, storage, freight, customs, and delivery may involve independent suppliers or providers. Their availability, requirements, and performance may affect a service. The terms for your order explain the responsibilities that apply to those services.
4. Your responsibilities
You must provide accurate, current information and have the authority to submit any contact, product, cargo, or destination details you provide. Review quotations and shipment information before confirming instructions. Do not use our websites or tools unlawfully, interfere with their operation or security, attempt unauthorized access, upload harmful code, or misuse another person's rights or information.
5. Website materials and permitted use
ECOMCARE or its licensors own the website materials, branding, and software, except for content identified as belonging to others. We allow you to access and use the website and its outputs for your own lawful business or personal use. You may not copy or redistribute substantial website materials, remove rights notices, modify or reverse engineer the software, or use our branding without permission, except where applicable law permits or requires it.
6. Third-party services and links
Our websites and services may link to or rely on third-party websites, maps, communications platforms, carriers, suppliers, and other providers. Those parties operate under their own terms and privacy notices. We do not control their services or external content. Their terms may apply when you choose to use them or when they participate in a separately agreed service.
7. No professional advice
Website content, tools, and communications are not legal, tax, customs, insurance, or other regulated professional advice. Requirements differ by product, route, and jurisdiction. Obtain advice from a qualified professional or relevant authority where needed, and verify current requirements before acting.
8. Availability and changes
We may update, suspend, or discontinue website features or content for operational, security, or business reasons. We will take reasonable steps to keep information useful, but do not promise that every feature will always be available or uninterrupted. These terms may be updated by publishing a revised version here. The updated terms apply from their stated effective date; a separate service agreement continues to govern as specified in that agreement.
9. Liability and legal rights
Nothing in these terms excludes or limits a responsibility or right that cannot lawfully be excluded or limited. Any limitation of liability applies only to the extent permitted by the law that applies to the relevant user and service. Where a separate service agreement applies, its liability terms also apply, subject to mandatory legal protections.
10. Privacy
Our Privacy Policy explains how personal information is handled when you use the website, quote tools, or contact us. The applicable service agreement and operational notices may provide further information for a particular service.
11. Governing terms and contact
A separate written service agreement identifies the contracting entity and the governing terms for that service. These website terms do not choose a governing law or court for a service where the applicable law has not otherwise been specified. For questions about these terms, contact us through the ECOMCARE Contacts page.